Privacy Policy

Privacy Policy


This notice describes your rights as a visitor or customer of Cambridge Glass and Glazing. It provides information about your rights relating to your personal information along with how we collect, use and share your data. Cambridge Glass and Glazing is committed to abiding by all data protection laws in the UK and will be open and transparent in how we use your personal information. Many people will be aware of the General Data Protection Regulation (GDPR) and the accompanying local legislation Data Protection Act 2018.  Cambridge Glass and Glazing acknowledges its requirement to comply with these laws. This policy contains links to more information on many of the topics listed and further external links if you wish to read further detail about personal data management.

Who we are

A description of what we do and our office address can be found on our website. If you need to contact someone to talk about personal data privacy you can contact our Data Protection Officer at

What is personal data?

Personal data is data which identifies a person (you) from the information provided or if combined with information that we may already have access to. You can find out more about the legal definitions of personal data here.

In summary, personal data is:

  • Name and address
  • Date of birth
  • Email address
  • Bank account details
  • An IP address

In addition, there are “special categories” of personal data which means that the data, in law, is considered more sensitive, such as:

  • Personal data related to your health
  • Genetic data
  • Religious beliefs

Click here for a more complete list of this type of data.

Collecting personal data

We collect your personal data to enable us to provide you with services you request. Your personal data may be collected from several places. The information we collect about you can come from:

  • Information you have provided whilst enquiring about services
  • Forms on the website or on paper which you have completed
  • Information provided over the telephone
  • Information you have provided via email correspondence with us

We will usually collect information you have provided, but sometimes we get your personal information from third parties which provide us with the information of people who have given permission for their information to be shared. We will always use such information responsibly and in accordance with your rights. If you believe that we have misused your personal data, please contact us and we will resolve your problem as swiftly as we can.

What we use your personal data for

We will use your personal data to let you know about offers and our services (marketing), so long as we have your permission to do so. Wherever we collect personal data with marketing in mind, we will inform you and provide you with a choice to continue or stop being contacted for this purpose. We will use your personal data to fulfil any contract we have with you, which will usually be when you order a product from us, we are contractually obliged to use your personal data to ensure you get the right product.

Consent and Permissions

It is important to us that you are happy with how we contact you and that you have control over these contacts where marketing is concerned. If you are an existing customer or have registered interest with us with a view to obtaining services (a sale or negotiation of a sale) we may use your information to make contact with you for marketing purposes until you object. You will always be able to ‘opt out’ of any communications as detailed on our emails and website.

Who do we share your personal data with?

There are some organisations with which we work where we must share your personal details to provide the services you require, for example business partners and support providers. Where your personal data must be shared for us to provide you with a service, then we make sure that our partners have the right controls in place to use your information responsibly and under our control. Categories of partners who may see your information are listed here:

  • Partner companies i.e. glass manufacturers, equipment hire
  • Consulting organisations
  • Finance providers, as part of our finance systems

It is important for us that you understand who your information may be shared with and the seriousness with which we take the confidentiality of your personal data. If you have questions about such uses of your personal data, we will be happy to tell you more. We may also share your information with organisations where there is a need to check the accuracy of data we hold and where there may be legal or regulatory requirement to provide personal data, for example, law enforcement. We will not share your personal data unless there is a valid legal reason or need to do so.

Where is your personal data kept?

Your personal data is kept secure at all times and we use the latest technology to ensure that all our data is kept confidential, especially personal information that we hold. Your information may be kept in a number of places, all of which comply with data protection requirements. We use cloud providers and online application providers to help us run our business. Personal data may be held on systems and databases in several locations. However, your personal information will be held with requirements of confidentiality and with suitable legal agreements and contracts in place, so you can be assured that your personal data is looked after.

How long we keep your personal data for

We will keep your personal data for a length of time that is in line with our need to identify you and to provide services to you. If you are a customer, then we will keep personal information about you for our legitimate business purposes, such as ensuring we can identify you in the case of a query, to identify payments and within our finance systems for accounting purposes. We will only keep your personal data for as long as there is a legitimate requirement to do so.

What are your rights?

Under data protection legislation from the UK, you have rights over how your personal data is used. The main rights related to your personal data are listed below, but there are others which you may like to find out more about by looking up the Data Protection Act 2018 or the EU General Data Protection Regulation.

The right of transparency (right to be informed)

You have a right to be informed about the collection and use of your personal data. We have an obligation to be transparent and provide you with this information freely and that it is easily understood. This notice serves to provide information on collection and use of personal data, and you may contact us if you want to know more about any aspect of how we handle your personal information. More information on this right is available here. If you require more information relating to any of this privacy notice, please contact us using the details above.

The right of access to your information

You have a right to have access to the information we hold about you and to verify that we are using your personal data lawfully. If asked, we will provide confirmation of what personal data we hold, provide a copy of the data, and inform you of any other rights you may have. You can find out more about what you are entitled to request by clicking here. If you would like to make such a request, please contact us via our website.

The right of rectification

You have the right to have any information held about you which is inaccurate to be rectified. If you believe that we have inaccurate information, for example a misspelt name, then please contact us and we will do our utmost to sort the issue. More about rectification can be found here.

The right to be forgotten (the right to erasure)

You have, subject to certain conditions being met, the right to be forgotten. Where we can, we will remove all your details from our systems subject to being able to do so reasonably, and where no other legal or legitimate reason exists to keep your personal data. Please look here for more information on this right. If you would like to make such a request, please contact us via our website.

The right to restrict processing of your personal data

In some cases, you may require us to hold your data but not process it, this may be relevant if you believe inaccuracies have not been corrected and further processing would affect your rights and freedoms as laid out in the law, as an individual. More information on this right can be found here.

The right to data portability

Personal data portability means that on request we will give you the information we hold about you in a form that can easily be used by other systems. This is most likely to be a spreadsheet file so that you may pass this information on to other organisations with which you would like to share the data. It may not always be possible to give you everything about you in this format, but we will always strive to provide what we can for you. Click here for more information.

The right to object

You have a right to object to how personal data about you is processed, in some instances. You may object to us processing your personal data for our “legitimate interests”. Unless we can demonstrate compelling reasons for continuing to process your personal data, which we will explain to you if relevant, when you object. We will always endeavour to comply with your wishes. You may find out more about this right, here.

The right to complain

You have a right to complain to the regulator. The UK Information Commissioner’s Office can be contacted directly if you believe that we have failed to address your concerns. Their information may be found at However, we would always ask that you allow us to attempt to resolve any issue you have in the first instance by contacting us, using the details above.

Links to other websites

Our Site may include links to other Websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit. If you chose to follow one of these links, you do so at your own risk. Cambridge Glass and Glazing is not responsible for the accuracy or reliability of any information, data, opinion, software, advice, content or statements contained on third-party websites, or for the quality of any products or services available on these websites. If you chose to provide any personal information to a third-party website, you do so at your own risk. Ensure you have read and understood the third-party privacy notice/policy. We cannot guarantee that any information you provide will not be misused or disclosed to other third parties by means beyond our control.

This privacy notice will be amended from time to time, any changes will be reflected here.